Nokia 9290 User's Guide download pdf (Page 283)

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Troubleshooting

13. Troubleshooting

You can visit Forum Nokia at www.forum.nokia.com for information and support

material related to the communicator.

WARNING: You must backup all your data on the communicator to a memory

card BEFORE sending it in for repairs. For more information see

‘Back up and restore data to and from a memory card’ on

page 225. Do not send your memory card in for repair unless the

memory card is defective. All hardware is sent back to you clean.

Nokia is not responsible for any data that is on the machine or the

memory card when it is sent in. Please call Customer Care before

sending in your communicator.

1 Phone or communicator interface does not start; both displays

remain blank

Make sure that the battery is properly installed and charged.

Make sure that the contacts on the battery and the desktop stand are clean.

The battery charge may be too low for operation. Check the display and listen

for the low battery warning tones. Charge the battery as described on page 80.

If the NOT CHARGING message is displayed, the charging is suspended.

Temperature extremes will affect the ability of your battery to charge: allow it

to cool down or warm up first. Wait for a while, disconnect the charger, connect

it again and retry. If charging still fails, contact your local Nokia dealer.

2 Communicator interface does not start; cover phone display is flashing

The communicator memory is corrupted. Contact your local Nokia dealer.

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Nokia 9290 User's Guide Page 283