Nokia E62 User Manual download pdf (Page 15)

Troubleshooting

13

Troubleshooting

While using Mail for Exchange, you might see

some of these messages:

• Invalid user name or password. Correct the

username and/or password field in the

Credentials screen of your profile.

• Unsupported software in Exchange in server.

Contact your Microsoft Exchange server

administrator to upgrade the version of Mail for

Exchange on the Exchange server.

• Error in communication. Try again later.

• Unable to open database. Try again later.

• Unable to synchronize with server. Try again

later.

• Mail for Exchange client is busy. Try again

later.

• Error in Exchange server. Try again later.

• Exchange server is not responding. Try again

later.

• System error. Try again later.

• Invalid host address. Correct the Exchange

server information in the Connections screen of

your profile.

• Operation not possible in off-line mode. Try

again after you have turned your phone online.

• Server requires secure connection. Change

the Secure Connection setting on the

Connections screen of your profile to Yes.

• Server does not support secure connection.

Change the Secure Connection setting on the

Connections screen of your profile to No.

• Exchange server user account is full. Free

space in your account on the server (typically

by deleting email messages) to be able to

synchronize.

• Synchronization cancelled by user. Conduct a

complete synchronization.

• Mandatory server policy failed, access

refused. Contact your Microsoft Exchange

server administrator.

• Account disabled, access refused. Contact

your Microsoft Exchange server administrator.

• Unable to implement mandatory server

policy, access refused. Contact your Microsoft

Exchange server administrator.

• Account disabled by server administrator,

access refused. Contact your Microsoft

Exchange server administrator.

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