Nokia E62 User Manual download pdf (Page 18)

Troubleshooting

Frequently Asked Questions

Troubleshooting

Frequently Asked Questions

Why does my Nokia E62 not turn on?

The battery might not be charged. See ‘Insert the SmartChip

and battery’ on page 7 for more information.

Why does my Nokia E62 not charge?

A connection might not be complete. Check that all cables and

plugs are fully inserted into ports and power outlets. See ‘Insert

the SmartChip and battery’ on page 7 for more information.

The battery might not be inserted properly. Turn off your Nokia

E62 and then remove and reinsert the battery. Verify that the

connectors on the battery align with the connectors on your

Nokia E62. See ‘Insert the SmartChip and battery’ on page 7 for

more information.

Why does my battery drain quickly?

The battery life depends upon what features of the phone you

are using. For optimal battery life, allow the battery to run

almost all the way down before recharging. Please consult your

device user manual for best results.

How do I compose and send an email?

Press and hold the email key ( ) to begin composing a new

email. Make sure the cursor is in the To: ﬁeld, and enter the

address of the recipient. Press the scroll key down two times

and enter the subject. Press the scroll key down one more time

to type your message. Make sure the cursor is in the To: ﬁeld,

and enter the address of the recipient. Press the scroll key down

two times and enter the subject. Press the scroll key down one

more time to type your message. When you are ﬁnished, select

Options > Send.

Why can I not send or receive email messages?

Your Nokia E62 may not be connected to the wireless network

or you may be outside a Cingular coverage area. See ‘Connect

to the Cingular network’ on page 8 for more information.

If you still cannot send and receive email messages, reset your

Nokia E62 by removing and reinserting the battery.

How do I insert a compatible memory card into my

Nokia E62?

Remove the battery cover and insert the memory card fully into

the memory card slot. Ensure that the contact area is facing

down. Then replace the battery cover. Consult your Nokia E62

User Guide for details on inserting a memory card.

What should I do when my device prompts me to

enter a security code?

If IT security policy is enforced during device or email setup,

you may be prompted to enter the default security code: 12345.

Press the function key ( ) twice to lock number mode, then

enter 12345 and select OK. Press the function key ( ) again

to unlock number mode. Once you have changed your security

code, the default setting is no longer valid. If you changed your

security code and do not remember the new code, contact your

IT help desk.

Can I use my Nokia E62 without a SmartChip?

Yes, you can. The Ofﬂine proﬁle is automatically activated when

the device is switched on without a SmartChip. This allows you

to use your SmartChip in another phone.

You can make an emergency call (to most emergency numbers,

e.g., 911) without having a SmartChip in your Nokia E62

and/or keying in the PIN code. Also, emergency calls to most

emergency numbers are possible even with the keyboard of

your phone locked.

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Nokia E62 User Manual Page 18

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